RETURN & REFUND POLICY
At Roman Essentials, customer satisfaction is our priority.
We offer a 7-day return and replacement policy from the date of delivery.
To qualify for a return or replacement:
• The item must be unused and in its original packaging.
• The item must be returned in the same condition in which it was received.
• Proof of purchase or order number must be provided.
Damaged or Incorrect Orders:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product.
Non-Returnable Items:
• Used products
• Opened personal care products
• Items damaged due to misuse
Approved refunds or replacements will be processed after inspection of the returned product.